Privacy policy

Privacy Policy

Woolle — woolleusa.com | Last Updated: April 2026

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At Woolle, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit woolleusa.com, make a purchase, or interact with us in any way. Please read this policy carefully. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Information You Provide Directly:

  • Name, email address, phone number, and mailing address when you create an account or place an order.

  • Payment information (processed securely — we do not store full credit card numbers).

  • Messages and inquiries submitted through our contact form or email.

  • Reviews, testimonials, or feedback you choose to share.

Information Collected Automatically:

  • IP address, browser type, operating system, and device information.

  • Pages visited, time spent on pages, and referring URLs.

  • Cookies and similar tracking technologies (see Section 5).

  • Purchase history and browsing behavior on our site.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders and send order confirmations and shipping updates.

  • Respond to your questions, comments, and customer service requests.

  • Send you marketing communications, promotions, and product updates (with your consent).

  • Improve our website, products, and customer experience.

  • Detect, prevent, and address fraud, security issues, and technical problems.

  • Comply with legal obligations and enforce our Terms and Conditions.

  • Analyze trends and measure the effectiveness of our marketing campaigns.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: Third-party vendors who assist us in operating our website, processing payments, fulfilling orders, and delivering marketing communications (such as Shopify, payment processors, and email platforms). These providers are contractually obligated to protect your data.

  • Advertising Partners: We may share limited data with platforms such as Meta (Facebook/Instagram) and Google to serve targeted advertising. This is governed by their respective privacy policies.

  • Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Your Privacy Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, and disclose about you.

  • The right to request deletion of your personal information, subject to certain exceptions.

  • The right to opt out of the sale of your personal information (we do not sell personal information).

  • The right to non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at info@woolleusa.com or (650) 342-1404.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain parts of our website.

We may use the following types of cookies:

  • Essential Cookies: Required for the website to function properly (shopping cart, checkout).

  • Analytics Cookies: Help us understand how visitors interact with our site (Google Analytics).

  • Marketing Cookies: Used to deliver relevant advertisements (Meta Pixel, Google Ads).

6. Email Communications

If you subscribe to our email list or make a purchase, you may receive emails from us including order updates, product news, and promotional offers. You may unsubscribe at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly at info@woolleusa.com. Please note that transactional emails related to your orders cannot be opted out of.

7. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission and secure payment processing through our payment provider. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including maintaining your account, processing transactions, complying with legal obligations, and resolving disputes. You may request deletion of your data at any time, subject to applicable legal requirements.

9. Third-Party Links

Our website may contain links to third-party websites, including our Kickstarter campaign page and social media profiles. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@woolleusa.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. Your continued use of our website following any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: info@woolleusa.com

  • Phone: (650) 342-1404

  • Address: 939 N. Amphlett Blvd., San Mateo, CA 94401

  • Hours: Monday–Friday 8am–4:30pm, Saturday 9am–1pm