Shipping policy

Last Updated: February 14, 2026

 

Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays.

Once your order is placed, you will receive:

  • An order confirmation email

  • A shipping confirmation email with tracking information once your order has been dispatched

During product launches or seasonal demand periods, processing times may be slightly extended.

 

 

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout.

Estimated delivery times within the United States:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (if available): 2–3 business days

Delivery estimates are provided by carriers and are not guaranteed.

Woolle is not responsible for delays caused by:

  • Carrier disruptions

  • Weather events

  • Incorrect shipping addresses

  • Events outside our control

 

 

Shipping Locations

At this time, Woolle ships within the United States only.

If international shipping becomes available, this policy will be updated accordingly.

 

 

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update after receiving your confirmation.

 

 

Lost or Missing Packages

If your tracking indicates “delivered” but you have not received your package:

  1. Confirm your shipping address

  2. Check with neighbors or household members

  3. Contact the carrier directly

If you still require assistance, contact us within 7 days of the marked delivery date at:

info@woolleusa.com

 

 

Damaged Shipments

If your package arrives damaged:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos

  • We will review and resolve the issue promptly

 

 

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.

 

 

Questions

For shipping-related inquiries:

Email: info@woolleusa.com
Website: https://woolleusa.com