Refund policy

 

Last Updated: February 14, 2026

 

Our Commitment

We stand behind the quality of Woolle. If you experience an issue with your order, we’re here to help.

 

 

Return Eligibility

To qualify for a return:

  • The item must be unused and in its original packaging.

  • The return request must be submitted within 30 days of delivery.

  • Proof of purchase is required.

Because Woolle is a textile treatment product, we cannot accept returns on items that have been opened or used.

 

 

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery.

  • Provide your order number and clear photos of the issue.

  • We will arrange a replacement or refund as appropriate.

 

 

Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error.

 

 

Non-Returnable Items

We do not accept returns for:

  • Used or partially used products

  • Items damaged due to misuse

  • Final sale items (if applicable)

 

 

Kickstarter Purchases

Products purchased through Kickstarter are subject to Kickstarter’s platform policies. Please refer to the campaign terms for details.

 

 

How to Request a Return

To initiate a return, please contact:

Email: info@woolleusa.com
 Include your order number in your message.

Return instructions will be provided after your request is reviewed.

 

 

Questions

If you have questions about your order, we are happy to assist.