Terms and Conditions

Woolle — woolleusa.com | Last Updated: April 2026

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Please read these Terms and Conditions carefully before using the Woolle website located at woolleusa.com or purchasing any Woolle products. By accessing or using our website, placing an order, or using our products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.

1. About Woolle

Woolle is a brand owned and operated by Woolle Protecants LLC, located at 939 N. Amphlett Blvd., San Mateo, CA 94401. Woolle produces and sells professional-grade moth protection products for wool, cashmere, alpaca, and other natural animal-hair fibers. Our products are available for purchase through woolleusa.com, our San Mateo showroom, and authorized retail partners.

2. Eligibility

By using this website and placing orders, you represent and warrant that:

• You are at least 18 years of age.

• You have the legal authority to enter into a binding agreement.

• You will use Woolle products only for their intended lawful purpose.

• All information you provide during registration or checkout is accurate and current.

3. Products and Descriptions

We make every effort to display our products and their descriptions as accurately as possible. However, we do not warrant that product descriptions, pricing, or other content is error-free, complete, or current. Woolle reserves the right to correct errors and update information at any time without prior notice.

Product images shown on the website are for illustrative purposes. Actual product appearance, including labeling and packaging, may vary slightly from images shown, particularly during our transition from sticker labels to printed bottles.

4. Pricing and Payment

All prices are listed in US Dollars (USD) and are subject to change without notice. We reserve the right to modify prices at any time. Payment is required in full at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed securely through our payment provider.

5. Orders and Acceptance

Placing an order on woolleusa.com constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to situations involving:

• Product unavailability or inventory errors.

• Errors in product or pricing information.

• Suspected fraudulent or unauthorized transactions.

• Failure to meet eligibility requirements.

You will receive an order confirmation email upon successful placement of your order. This confirmation does not constitute acceptance — acceptance occurs when your order is shipped.

6. Shipping and Delivery

Woolle ships to addresses within the United States. Shipping times and costs are estimated and not guaranteed. We are not responsible for delays caused by shipping carriers, weather, customs, or other factors outside our control. Risk of loss and title for products pass to you upon delivery to the carrier.

7. Product Use and Disclaimer

Woolle products are designed for use on wool, cashmere, alpaca, and other natural animal-hair fibers. By purchasing and using Woolle products, you acknowledge that:

• You have read and will follow all product instructions and usage guidelines.

• Results may vary depending on fiber type, application method, and storage conditions.

• Woolle does not guarantee complete elimination of moth damage in all circumstances.

• You will perform a spot test on an inconspicuous area before full application.

• Woolle is not responsible for damage to textiles resulting from improper use or application.

8. Intellectual Property

All content on woolleusa.com, including but not limited to text, graphics, logos, images, product descriptions, and the Woolle brand name and sheep mascot, are the property of Simonian Rugs / Woolle and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law, Woolle and Simonian Rugs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services — including but not limited to property damage, loss of data, or loss of revenue — even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount paid by you for the product giving rise to the claim.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of Woolle products shall be resolved in the courts of San Mateo County, California.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Your continued use of our website or products following any changes constitutes acceptance of the revised terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• Email: info@woolleusa.com

• Phone: (650) 342-1404

• Address: 939 N. Amphlett Blvd., San Mateo, CA 94401

• Hours: Monday–Friday 8am–4:30pm, Saturday 9am–1pm